With Teleformix’s CRM solutions, total CRM management is now available to meet your needs throughout every stage of the customer experience.  Enrollment is one of the most critical of the stages in the customer life cycle, as it is your first, best chance to make a good impression on your customer and cement your relationship.  The processes must be quick, efficient, and accurate.  Teleformix provides the tools to improve customer relationships through Integrated Support Systems (ISS) and CTI architecture, which increase calls per agent and decrease minutes per call.  Customer History Management tools assure that legacy members are recognized and that marketing efforts can be targeted accordingly.  New customers can quickly enroll online and through e-mail, and existing customers can easily be authenticated.

Teleformix’s Intelligent Scripting solution optimizes campaign development and testing, maximizes agent performance and aids in ensuring a positive customer experience during the enrollment process.

The CCAI platform supports manual (online) and automated (batch) enrollments.  Batch enrollments are used so that third parties can submit files from telemarketing and data entry website enrollments.  Enrollments can be transmitted from external centers in various formats (SFTP, Web Services, etc.).  Online enrollments are processed via a customer service interface.  Enrollment reconciliation can be reported by file or offer.

The CCAI-CLASS program is designed to specifically support continuity concepts, where any combination of time increments and assigned dollar amounts is fully supported on a membership core.  CCAI-CLASS is automated to send material requests (for enrollment), handle redemption requests and send replacement materials and other forms.  Enrollment reconciliation results can be reported by file or offer.

Our advanced technology allows you to track key performance indicators to optimize enrollment performance and ensure customer satisfaction.

	Hosted upsell solution supports multiple dynamic offers and transactions.
	High value enhancement benefit focused to extend membership life.
	Complete full-circle membership, loyalty and CRM management solution.
	Full service CTI CRM framework and solution with an intuitive online interface.
	SOA-based platform manages and brokers pooled resources through Web services.