Enrollment is only the beginning.  Great customer service and quality assurance combined with value-added benefits increase customer loyalty and retention.  With Teleformix as your partner, you have the solutions in place to maximize customer value, increase consumer loyalty and expand ROI.  Teleformix provides an integrated business model that extracts the data necessary to identify customer segments and target marketing initiatives.  With Teleformix’s real-time process tools and advanced reporting and metrics capabilities, you have the information you need to make the right business decisions for the success of your CRM strategies.

Teleformix solutions incorporate Integrated Support Systems (ISS) that increase calls per minute and decrease minutes per call for more efficient call processing. Customers are directed to the agents who can best assist them, thus maximizing agent productivity and consumer satisfaction.

Fulfillment and settlement processes are streamlined and seamlessly integrated with other protocols.

Critical data is quickly accessed for a complete picture of consumer transactions so that issues can be resolved quickly and satisfactorily.

Teleformix provides full-circle CRM, integrating cutting-edge platforms with top-notch customer service and unique offerings.  From customer interaction and billing to retention and ongoing upsells, Teleformix can make any program more successful.

	High value enhancement benefit focused to extend membership life.
	Complete full-circle membership, loyalty and CRM management solution.
	Full service CTI CRM framework and solution with an intuitive online interface.
	Complete CRM and online and offline merchandising solution.
	Payment and settlement processing platform for multiple card types.
	Specialized hosted benchmarking and auditing platform.
	SOA-based platform manages and brokers pooled resources through Web services.